In the January/February 2021 issue of ABA Bank Compliance, Liza Warner provides insight into how a bank can use the results of the March 2020 Consumer Financial Protection Bureau (CFPB) Consumer Response Annual Report as a reference point to analyze its own complaints. In 2019, the period covered by this report, there were over 350,000… Read more »
If you are looking for more information about implementing a consumer complaint response process, there is a new resource available through the MBA’s education program. Managing Consumer Complaints for Compliance Professionals, is a new course that Heidi Wier worked on with the MBA. This course presents foundational concepts to help companies improve their consumer complaint… Read more »
In the Fall 2020 issue of California Mortgage Finance News, Monika McCarthy authored an article entitled, Combating Current Legal Threats, Tips for Mortgage Lenders and Servicers. She addresses three key threats that have emerged since the pandemic that impact California mortgage lenders and servicers: 1) fair servicing issues, 2) fair lending issues, and 3) the… Read more »
CrossCheck Compliance was honored to have its managing director, Heidi Wier, work with the MBA to develop Mastering HMDA Data for Compliance Professionals. This course is available as a standalone course or as one of the 12 courses in the MBA’s Level II Certified Mortgage Compliance Professional Certificate and Designation (CMCP) curriculum. For more information… Read more »
In the November/December issue of ABA Bank Compliance, Jim Treacy addresses how banks can build an appropriate BSA/AML/OFAC Compliance Program. Jim covers performing an enterprise-wide BSA/AML/OFAC risk assessment, as well as developing a customer risk profile for each individual money service business (MSB). He also describes ongoing monitoring of MSB customers and MSB red flags… Read more »
In this article, published in the Utah Banker, Tracey Levandoski discusses the risks to consider and the decisions to be made as banks accelerate their digital strategies through partnerships with fintech lenders. In addition to reviewing the regulatory guidance for managing third-party risk, she addresses the evaluation process in terms of lending experience and expertise… Read more »
In the September/October issue of ABA Bank Compliance, co-authors Jim Shankle and Brad Teplin address the importance of establishing internal monitoring systems for servicing. The article includes a comparison of quality assurance and quality control as well as considerations for reporting results and exceptions, the regulatory change control process for servicing, servicing transfers and loan… Read more »
In this article, published in the Summer 2020 issue of ACUMA Pipeline, Patti Katzban and Liza Warner discuss the best practices for credit unions in vetting financial technology partners (fintechs) to optimize the overall mortgage experience. There are many risks to consider and decisions to be made. Learn more about the key considerations from these… Read more »
In the July/August issue of ABA Bank Compliance, Mollie Newsome Sudhoff discusses compliance monitoring in the time of COVID-19. Learn more about the best practices in keeping pace with change, especially in some of the key impact areas.
In the July/August issue of ABA Bank Compliance, Heidi Wier discusses how auditors can partner with compliance, while still maintaining independence, ease the impact of ongoing regulatory changes and emerging issues such as COVID-19, increase audit effectiveness and add additional value to the organization.
In this article published in the May/June 2020 issue of ABA Bank Compliance, Tracey Levandoski, CRCM, describes how banks can help their fintech partners develop an effective path to building a compliance infrastructure. She addresses the various points of the “journey” to the destination of a fully functional compliance management system (CMS) that meets the… Read more »
In this new ABA Bank Compliance article, Fair Lending Audit – Seeing the Forest for the Trees, Liza Warner discusses how a fair lending internal audit helps an institution gain a clear and objective understanding of fair lending compliance risk. As a key area of regulatory scrutiny, and one that garners a lot of public… Read more »
Published in Western Banker, this article addresses how strong compliance programs effectively navigate the challenging environment of fair lending compliance. This informative article describes how the key ingredient to success is establishing a connection between risk assessment and performance analysis.
In the September 2019 issue of Mortgage Women Magazine, Chris Ortigara addresses how women are taking their careers to the next level with a CMB® (Certified Mortgage Banker) designation. She shares not only her own experience, but the experiences of three other very successful women including Jennifer Roe Whip, Christy Moss, and Leora Ruzin. … Read more »
The cover story of the July-August issue of ABA Bank Compliance magazine, How to Maintain Fair and Responsible Servicing Practices, was co-authored by Liza Warner and Karen Cullen. In this article, the authors address how compliance officers can guide their organizations in successfully navigating an evolving compliance landscape by identifying and mitigating compliance risk in… Read more »
The cover story of the 2019 May-June issue of ABA Bank Compliance was written by Liza Warner. The article is about adapting and advancing in the evolving financial services landscape. She covers the role that compliance officers play in supporting banks’ strategic goals through change management and provides a framework for how compliance professionals can… Read more »
Published in the April 19, 2019 issue of Compliance Action, this article addresses lessons learned from past fair lending consent orders. Adequate fair lending risk management requires not only awareness of potential fair lending risk, but an understanding of how that risk is affected by the institution’s programs and how those programs are executed. Only… Read more »
Mindset Matters – Mortgage Compliance Magazine In the April 2019 issue of Mortgage Compliance Magazine, co-authors Tim McWay and Aaron Soule discuss how decreasing volumes and shifts toward new products have led to a new mindset regarding quality control. The article discusses how lenders who are successful with quality control adopt strategies that not only… Read more »
In the Winter 2019 issue of ACUMA PIPELINE, Todd Krell provides insights for credit unions to the question – Is It Time to Review Your Quality Assurance Program and Your Quality Control Plan?
WBA Compliance Article January 2019 In the January 2019 issue of Wisconsin Banker, Heidi Wier was interviewed by the author of this article which discussed strategies for turning compliance into a competitive advantage. Among the topics that Heidi addressed were the importance of demonstrating to customers that the bank has a culture of compliance, performing… Read more »
Fair Lending for Commercial Loans – Western Banker Nov-Dec 2018 Published in the November-December 2018 issue of Western Banker, this article addresses the challenges of doing a fair lending review of commercial lending.
In the winter issue of California Mortgage Finance News, Liza Warner and Monika McCarthy address the considerations lenders face when reviewing the options for partnering with fintechs. Finding the right fintech solution partner and implementing compliance protocols and best practices to mitigate risks is a win-win for consumers, lenders, technology innovators, investors, and the industry… Read more »
Mergers and acquisitions (“M&As”) continue to increase, and compliance personnel play an important role in the process. In the November-December 2018 issue of ABA Bank Compliance, Heidi Wier addresses what compliance should focus on if you only have two days to perform a due diligence review. A strong roadmap that covers as many high-risk areas… Read more »
In the November issue of Mortgage Compliance Magazine, Heidi Wier discusses how a risk assessment is the basis of an efficient and cost-effective internal audit plan. Learn how to identify inherent risk and consider the adequacy of internal controls to define residual risk and then create the audit plan.
Published in the September/October issue of Western Banker, this article discusses the challenges in operationalizing and controlling UDAAP risk. In part, the challenge stems from the lack of implementing regulations. More so, the real challenge is the broad applicability of UDAAP throughout the organization and across the customer experience including products, pricing, marketing and advertising,… Read more »
In the Compliance Action newsletter, Mollie Sudhoff, manager in the Regulatory Compliance practice, discusses The Economic Growth, Regulatory Relief, and Consumer Protection Act (“EGRRCPA”). Frequently referred to as “S2155” by the industry, this law has been hailed by many as “relief” from certain terms of the Dodd Frank Act. In this article, Mollie addresses what… Read more »
In the August 2018 issue of Mortgage Compliance Magazine, Todd Krell and Tim McWay discuss how a fraud prevention program that encompasses the entire loan life cycle can help mortgage lenders mitigate fraud risk. Given that industry data shows that once again, fraud has been increasing, this is a very timely article.
Ensuring the accuracy of Home Mortgage Disclosure Act (HMDA) data has always been a challenge. In the July issue of Housing Wire, Heidi Wier, managing director, shares how systemic data integrity reviews can help manage risk.
Are-You-Leaving-Money-on-the-Table In a special supplement to Illinois Banker, 2018 Banking Trends: Management and Operations, Heidi Wier, managing director, and Kelli Schoon-Saxsma, manager, discuss how a lack of focus or dedication of resources toward Regulation E and claims processing could lead to unintended errors, or even ‘over compliance’, which may increase operating losses and leave money… Read more »
State Attorneys General Ramping Up In the summer issue of California Mortgage Finance News, Monika McCarthy, managing director and general counsel, addresses the ramp up in supervision and enforcement by the state regulators in areas where the CFPB is pulling back.
Controlling the Narrative – Now is the Time to Understand Your Data Published in the June issue of Mortgage Compliance Magazine, this article addresses the key elements that your institution needs to consider in understanding how your HMDA data relates to your business.
Staffing-up-for-CMS-ABA-Bank-Compliance.pdf. In this article, seen in the March-April issue of ABA Bank Compliance, Liza Warner, managing director, discusses how financial institutions of all sizes must continue to evolve their compliance teams to set the culture of compliance throughout the organization, resulting in a more effective Compliance Management System (CMS).
Avoiding Surprises – Servicing Quality Assurance and Quality Control Monitoring Systems can be Management’s Best Friend This article, co-authored by Jim Shankle and Bill Tyner, was the cover story for the February 2018 issue of Mortgage Compliance Magazine.
This article was originally published as the cover story of the September-October 2017 issue of ABA Bank Compliance. Jim Shankle and Liza Warner discuss the challenges faced by loan servicers in implementing the 2016 Servicing Rule.
Mortgage Banking Magazine Servicing Article In this article published in Mortgage Banking Magazine, Chris Ortigara and Jim Shankle address the need for loan servicers to carefully review the loan-boarding processes to ensure compliance with the CFPB’s mortgage servicing rules.
Viewpoints CrossCheck In this Viewpoints article in the December 2017/January 2018 issue of Housing Wire, Jim Jorgensen, president, CEO and founder of CrossCheck Compliance, discusses how lenders can get in front of major risks through an enterprise risk management framework.
Hot Topics for Regulatory – Compliance Pros This article is the latest in a series dealing with the issues facing the real estate finance industry. Each issue CMBA experts are asked for their thoughts on the issues at hand. In this issue of CMFN, Monika McCarthy, Managing Director and General Counsel, participated in a roundtable… Read more »
Chris Ortigara discusses the key considerations for independent mortgage companies as they look to outside resources for internal audit support. Cross Check MCM Internal Audit – August 2017
Chris Ortigara, participating in this roundtable article, reflects on MSAs, challenges facing the mortgage industry and what lenders can do to better protect their data and information.
Jim Shankle and Chris Ortigara discuss the three critical components of successfully managing third-party risk of fintechs.
Liza Warner discusses best practices for managing the compliance function in this article published in ABA Bank Compliance.
In Mortgage Compliance Magazine, Todd Krell discusses how you can have a more effective quality assurance program.
Monika McCarthy shares the advice of General Counsel colleagues on the challenges impacting the mortgage industry in this article published in California Mortgage Finance News. Learn more about how to better navigate this year’s risks.
Liza Warner discusses best practices for the consumer complaint management program in this article published in ABA Bank Compliance. Learn more about how banks can more effectively meet their strategic business objectives and manage regulatory risk. Update: The ABA announced in the September-October 2018 issue that Liza had won the prestigious APEX writing award for this… Read more »
Jim Shankle and Chris Ortigara discuss preparing for CFPB servicing exams in this article published in Mortgage Compliance Magazine. Learn more about avoiding common mistakes with servicing transfers and private mortgage insurance.
Liza Warner discusses best practices for managing the second and third lines of defense in two articles published in ABA Bank Compliance Journal. Learn how to better protect your organization against risks in the compliance process.
Todd Krell and Chris Ortigara discuss the considerations regarding implementing TRID into your QC process. This article can also be found in the Summer Issue of California Mortgage Finance News published by the California Mortgage Bankers Association.
Heidi Wier discusses best practices for establishing a cost-effective internal audit function. Learn how to implement internal audit in a mortgage environment.
Chris Ortigara and Jim Shankle discuss internal audit for mortgage bankers in Mortgage Compliance Magazine. Learn how internal audit fits in the compliance puzzle.