In her article “Best Practices for the Consumer Complaint Management Program,” published in the March/April 2017 issue of ABA Bank Compliance (now ABA Risk and Compliance), Liza Warner discusses best practices for managing consumer complaints in banks. Learn more about how banks can more effectively meet their strategic business objectives and manage regulatory risk.
The ABA announced in the September-October 2018 issue that Liza had won the prestigious APEX writing award for this article in the How-to-Writing category. We appreciate the ABA’s submission of this article to APEX.