On January 30th, 2024 Monika McCarthy participated in a webcast hosted by the Pennsylvania Bar Institute (PBI) on the topic of Debt Collection & Loan Servicing – Fundamental and Emerging Issues. Topics included key regulations such as the FCRA, FDCPA, TCPA, Arbitration issues, RESPA, and fair servicing; with Monika speaking about fair servicing risks and best practices. The program was geared to both newcomers and seasoned professionals with practices in debt collection, loan servicing, compliance, and related fields.