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    • Our Clients
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    • Careers
  • Our Services
    • Regulatory Compliance
      • Consultation
      • Assessment & Monitoring
      • Independent Compliance Reviews
    • Internal Audit
      • Compliance Audits
      • Operational Audits
      • Audit Function Development
    • Fair and Responsible Lending
      • Fair Lending
      • HMDA
      • CRA
    • Due Diligence
      • The CrossCheck Advantage
      • Rated Securitizations
      • Portfolio Acquisitions
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      • Pre-funding Quality Assurance
      • Post Closing Quality Review
      • Commercial Loan Review
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      • Expert Testimony
      • Expert Support Services
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  • Past Speaking Engagements
  • Mortgage Bankers Association’s (MBA) National Servicing Conference
  • Mortgage Bankers Association’s (MBA) National Servicing Conference

    Past Speaking Engagements February 27, 2019 By

    On Wednesday, February 27th, Jim Shankle, managing director, participated on a panel, Quality Control for Major Operational Risk Areas, at the Mortgage Bankers Association’s National Servicing Conference. The panel identified the top operational risk areas for servicers and recommended how to ensure adequate quality control. These risk areas include vendor management, customer handling and response, ancillary fees, loss mitigation and more. The panel also recommended ways to organize QC and oversight at a time when servicing costs are being scrutinized.

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    Category: Regulatory Compliance

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