If you’re seeking guidance on implementing an effective consumer complaint response process, the MBA provides a comprehensive resource through its Certified Mortgage Compliance Professional (CMCP) program. Managing Consumer Complaints for Compliance Professionals is a key course within the CMCP Certification and Designation program, the only credential exclusively designed for compliance professionals in the mortgage finance industry.
This course offers foundational concepts to help organizations enhance their consumer complaint response functions with a compliance-first approach. Participants gain insights into complaint intake, resolution, CFPB expectations, and other critical components of a Compliance Management System (CMS). By addressing these essential areas, the course equips professionals with the tools needed to meet regulatory expectations and foster consumer trust.
CrossCheck Compliance LLC is proud to have contributed to this program. Special thanks go to Heidi Wier for her instrumental role in developing the complaints course, ensuring it reflects the latest industry standards and best practices. We also extend our gratitude to Bill Tyner, who reviewed and updated the course material to keep it relevant and effective. In addition to the complaints course, Bill contributed to other CMCP offerings, including Anti-Money Laundering Laws and Managing an Effective CMS for Compliance Professionals.
The MBA’s CMCP program serves as a vital resource for those committed to maintaining strong compliance practices and staying ahead in an evolving regulatory landscape.
For more information about Managing Consumer Complaints for Compliance Professionals or other courses in the CMCP program, visit the MBA’s website.
