If you are looking for more information about implementing a consumer complaint response process, there is a resource available through the MBA’s program. Managing Consumer Complaints for Compliance Professionals is part of the Certified Mortgage Compliance Professional (CMCP) Certification and Designation program, the only certification and designation program that is geared exclusively towards compliance professionals in the mortgage finance industry. CrossCheck would like to thank Heidi Wier for her work with the MBA to develop the complaints course. This course presents foundational concepts to help companies improve their consumer complaint response functions, with a focus on compliance. Topics covered include complaint intake, response and resolution, CFPB expectations, and other CMS considerations. CrossCheck would also like to also thank Bill Tyner for his work on reviewing and updating the course material for the complaints course as well as additional course material in the CMCP program – Anti-Money Laundering Laws and Managing an Effective CMS for Compliance Professionals. For more information, please visit the MBA’s website. https://www.mba.org/conferences-and-education/certificates-and-designations/certified-mortgage-compliance-professional-designation
