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  • Managing Consumer Complaints for Compliance Professionals – New MBA Resource
  • Managing Consumer Complaints for Compliance Professionals – New MBA Resource

    Articles December 3, 2020 By Heidi Wier
    Heidi Wier
    Managing Director

    If you are looking for more information about implementing a consumer complaint response process, there is a new resource available through the MBA’s education program. Managing Consumer Complaints for Compliance Professionals, is a new course that Heidi Wier worked on with the MBA. This course presents foundational concepts to help companies improve their consumer complaint response functions, with a focus on compliance. Topics covered include complaint intake, response and resolution, CFPB expectations, and other CMS considerations. For more information about the course, please visit the MBA’s website. https://www.mba.org/store/products/education/class/self-study-web-based-courses/rc_rc_go_4101-managing-consumer-complaints-for-compliance-professionals.

    Category: Regulatory Compliance

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