• About
    • Our Clients
    • Our People
    • Careers
  • Our Services
    • Regulatory Compliance
      • Consultation
      • Assessment & Monitoring
      • Independent Compliance Reviews
    • Internal Audit
      • Compliance Audits
      • Operational Audits
      • Audit Function Development
    • Fair and Responsible Lending
      • Fair Lending
      • HMDA
      • CRA
    • Due Diligence
      • The CrossCheck Advantage
      • Rated Securitizations
      • Portfolio Acquisitions
    • Loan Review
      • Pre-funding Quality Assurance
      • Post Closing Quality Review
      • Commercial Loan Review
    • Litigation Support
      • Expert Testimony
      • Expert Support Services
      • File Review
  • Our Approach
    • Representative Engagements
  • Resources
    • Announcements
    • Articles
    • Company Profile
    • Speaker Engagements
    • Past Speaking Engagements
    • White Papers
  • Contact Us
  • About
    • Our Clients
    • Our People
    • Careers
  • Our Services
    • Regulatory Compliance
      • Consultation
      • Assessment & Monitoring
      • Independent Compliance Reviews
    • Internal Audit
      • Compliance Audits
      • Operational Audits
      • Audit Function Development
    • Fair and Responsible Lending
      • Fair Lending
      • HMDA
      • CRA
    • Due Diligence
      • The CrossCheck Advantage
      • Rated Securitizations
      • Portfolio Acquisitions
    • Loan Review
      • Pre-funding Quality Assurance
      • Post Closing Quality Review
      • Commercial Loan Review
    • Litigation Support
      • Expert Testimony
      • Expert Support Services
      • File Review
  • Our Approach
    • Representative Engagements
  • Resources
    • Announcements
    • Articles
    • Company Profile
    • Speaker Engagements
    • Past Speaking Engagements
    • White Papers
  • Contact Us
  • Home
  • Articles
  • Analyzing Complaints – How to Understand Your Bank’s Complaint Data
  • Analyzing Complaints – How to Understand Your Bank’s Complaint Data

    Articles December 16, 2020 By Liza Warner
    Liza Warner
    Partner

    In the January/February 2021 issue of ABA Bank Compliance, Liza Warner provides insight into how a bank can use the results of the March 2020 Consumer Financial Protection Bureau (CFPB) Consumer Response Annual Report as a reference point to analyze its own complaints. In 2019, the period covered by this report, there were over 350,000 complaints received. By comparing the CFPB complaint data with its own data, the bank can start to identify patterns, trends, and findings that warrant reporting to key stakeholders including business line management, risk management, compliance, senior management, and the Board of Directors. Gain insight into the top five complaint areas in this informative article.

    Download PDF
    Category: Regulatory Compliance

    Announcements

    • American Bankers Association (ABA) Reference Guide to Flood Compliance
    • ABA 32nd Edition of the Reference Guide to Regulatory Compliance Now Available
    • CrossCheck Compliance LLC Added to DBRS Morningstar List
    View All

    Past Speaking Engagements

    • Flood Insurance Webinar
    • California MBA – Legal Issues and Regulatory Compliance Conference 2022
    • MBA Webinar – Ensuring HMDA Data Integrity and Common Reporting Issues
    View All

    White Papers

    • Why Mortgage Companies Should Embrace Internal Audit
    View All

    810 W. Washington Blvd.
    Chicago, IL 60607

    LinkedIn




    Print Page

    312.346.4600



    Privacy Policy | Terms of Use