Representative Engagements

Website Compliance Review

Continued growth and the ensuing regulatory scrutiny led a large credit union to request a compliance review of its extensive website. CrossCheck focused the review on the advertising provisions of all applicable regulations, including those specific to credit unions, as well as potential UDAAP pitfalls. The review encompassed all pages and all links on the company’s website. The resulting report detailed regulatory findings and recommendations for correction. Of added value in this review is a list of weblinks that were either broken or resulted in an unexpected ‘landing,’ which could cause user frustration and increased complaints. For ease of correction, the report included both the link to the page and a screenshot highlighting the subject of the report comment.