Representative Engagements

Auto Finance Review

Review of the auto finance program covering the various elements of the auto loan life cycle, including origination and servicing processes. Such reviews include assessment of the quality of the credit union’s CMS for detecting and preventing violations of Federal regulations applicable to auto loan origination or servicing and identification of credit union practices that increase the risk of harm to consumers. CrossCheck’s reviews incorporate the CFPB’s examination procedures covering the following modules:

• • Credit Union Business Model
  • CMS
  • Advertising and Marketing
  • Application and Origination
  • Payment Processing, Account Maintenance, and Optional Products
  • Collections, Debt Restructuring, Repossessions, and Accounts in Bankruptcy
  • Customer Complaints and Inquiries
  • Credit Reporting, Information Sharing, and Privacy