Fair Servicing During the COVID-19 Emergency and Beyond

A part of the ABA’s Risk and Compliance Virtual Conference, July 28-30, Karen Cullen participated in an on-demand webinar regarding how servicers can manage the risk of fair lending and UDAAP concerns as they navigate through the COVID-19 national emergency and its aftermath. Karen was joined by Greg Schwager, Senior Counsel, PNC Bank. The panel was moderated by Kitty Ryan, Vice President, Senior Counsel, Fair and Responsible Banking, Regulatory Compliance and Policy, American Bankers Association. This session is available to conference registrants on the ABA’s platform until October 1, 2020. You can also read about fair servicing in an article Karen co-authored for ABA Bank Compliance.