If you are looking for more information about implementing a consumer complaint response process, there is a new resource available through the MBA’s education program. Managing Consumer Complaints for Compliance Professionals, is a new course that Heidi Wier worked on with the MBA. This course presents foundational concepts to help companies improve their consumer complaint response functions, with a focus on compliance. Topics covered include complaint intake, response and resolution, CFPB expectations, and other CMS considerations. For more information about the course, please visit the MBA’s website. https://www.mba.org/store/products/education/class/self-study-web-based-courses/rc_rc_go_4101-managing-consumer-complaints-for-compliance-professionals.