• About
    • Our Clients
    • Our People
    • Careers
  • Our Services
    • Regulatory Compliance
      • Consultation
      • Assessment & Monitoring
      • Independent Compliance Reviews
    • Internal Audit
      • Compliance Audits
      • Operational Audits
      • Audit Function Development
    • Fair and Responsible Lending
      • Fair Lending
      • HMDA
      • CRA
    • Due Diligence
      • The CrossCheck Advantage
      • Rated Securitizations
      • Portfolio Acquisitions
    • Loan Review
      • Pre-funding Quality Assurance
      • Post Closing Quality Review
      • Commercial Loan Review
    • Litigation Support
      • Expert Testimony
      • Expert Support Services
      • File Review
  • Our Approach
    • Representative Engagements
  • Resources
    • Announcements
    • Articles
    • Company Profile
    • Speaker Engagements
    • Past Speaking Engagements
    • White Papers
  • Contact Us
  • About
    • Our Clients
    • Our People
    • Careers
  • Our Services
    • Regulatory Compliance
      • Consultation
      • Assessment & Monitoring
      • Independent Compliance Reviews
    • Internal Audit
      • Compliance Audits
      • Operational Audits
      • Audit Function Development
    • Fair and Responsible Lending
      • Fair Lending
      • HMDA
      • CRA
    • Due Diligence
      • The CrossCheck Advantage
      • Rated Securitizations
      • Portfolio Acquisitions
    • Loan Review
      • Pre-funding Quality Assurance
      • Post Closing Quality Review
      • Commercial Loan Review
    • Litigation Support
      • Expert Testimony
      • Expert Support Services
      • File Review
  • Our Approach
    • Representative Engagements
  • Resources
    • Announcements
    • Articles
    • Company Profile
    • Speaker Engagements
    • Past Speaking Engagements
    • White Papers
  • Contact Us
  • Home
  • Articles
  • Avoiding Surprises in Mortgage Servicing
  • Avoiding Surprises in Mortgage Servicing

    Articles August 24, 2020 By Jim Shankle
    Jim Shankle
    Managing Director

    In the September/October issue of ABA Bank Compliance, co-authors Jim Shankle and Brad Teplin address the importance of establishing internal monitoring systems for servicing. The article includes a comparison of quality assurance and quality control as well as considerations for reporting results and exceptions, the regulatory change control process for servicing, servicing transfers and loan boarding, and managing consumer complaints. Eliminating the surprise element related to regulatory, legal, financial, and reputational risks benefits the servicer and demonstrates a strong commitment for maintaining an effective internal control system.

    Download PDF
    Category: Regulatory Compliance

    Announcements

    • ABA Reference Guide to Regulatory Compliance
    • Scott Grow Joins CrossCheck Compliance as Director
    • CrossCheck Compliance LLC Announces New Partners
    View All

    Company Profile

    • California Mortgage Bankers Association (CMBA) Member Profile – The Big 3
    View All

    Speaker Engagements

    • Avoid Fair Lending Pitfalls – California MBA Webinar
    View All

    Past Speaking Engagements

    • Fair and Responsible Lending and Fair Servicing Panel for Chicagoland Compliance Association
    • Florida Bankers Association (FBA) Consumer Compliance Seminar
    • Wisconsin Mortgage Bankers Association (WMBA)
    View All

    White Papers

    • Why Mortgage Companies Should Embrace Internal Audit
    View All

    810 W. Washington Blvd.
    Chicago, IL 60607

    LinkedIn




    Print Page

    312.346.4600



    Privacy Policy | Terms of Use