American Bankers Association (ABA) – 2021 Best Practices for Monitoring Servicing Performance Webinar

On September 29, 2021 Brad Teplin and Liza Warner presented a webinar for the American Bankers Association (ABA) – Best Practices for Monitoring Servicing Performance. This webinar helped participants be better prepared to address common regulatory and investor concerns, improve consumer complaint management, and differentiate between the unique roles of quality assurance and quality control in managing loan servicing. The recorded webinar is available on the ABA’s website.