On August 25th, 2021 Jocali Nakao, CRCM and CAMS, and Tracey Levandoski, CRCM, presented a webinar for the American Bankers Association (ABA). The topic of the webinar was Compliance Management for First-Line Operations. Called the first line of defense, the bank’s frontline and back-office operations together own compliance risk for the products it sells and services. The first line should maintain an effective system to identify, assess, and mitigate the bank’s compliance risk while making sure customers receive fair and responsible products and services. Attendees learned best practices for integrating the first line into an institution’s overall compliance framework and gained a deeper understanding of how to: document controls, assess risk, develop monitoring templates, and track issues through resolution within the first line. CERP, CRCM and CPE credits are available. Registration continues to be available to the recorded webinar on the ABA’s website.
