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  • Our Services
    • Regulatory Compliance
      • Consultation
      • Assessment & Monitoring
      • Independent Compliance Reviews
    • Internal Audit
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      • Audit Function Development
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      • Fair Lending
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      • Pre-funding Quality Assurance
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  • Managing Consumer Complaints for Compliance Professionals – New MBA Resource
  • Managing Consumer Complaints for Compliance Professionals – New MBA Resource

    Articles By Heidi Wier
    Heidi Wier
    Managing Director

    If you are looking for more information about implementing a consumer complaint response process, there is a new resource available through the MBA’s education program. Managing Consumer Complaints for Compliance Professionals, is a new course that Heidi Wier worked on with the MBA. This course presents foundational concepts to help companies improve their consumer complaint response functions, with a focus on compliance. Topics covered include complaint intake, response and resolution, CFPB expectations, and other CMS considerations. For more information about the course, please visit the MBA’s website. https://www.mba.org/store/products/education/class/self-study-web-based-courses/rc_rc_go_4101-managing-consumer-complaints-for-compliance-professionals.

    Category: Regulatory Compliance

    Speaking Engagements

    • Bank Administration Institute (BAI) Webinar – Addressing Regulatory Change Management and its Impact on Policies and Procedures
    • American Bar Association (ABA) – 2025 Consumer Financial Services Committee Meeting
    • Central Florida Compliance Association (CFCA) 2025 Annual Conference
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    Courses and Guides

    • ABA 34th Edition of the Reference Guide to Regulatory Compliance
    • ABA 33rd Edition of the Reference Guide to Regulatory Compliance
    • MBA Course – Managing Consumer Complaints for Compliance Professionals
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    Announcements

    • CrossCheck General Counsel Appointed as Co-Chair of the Corporate Counsel Committee of American Bar Association’s Business Law Section
    • CrossCheck Compliance LLC Strategic Alliance with Gate House Compliance
    • CrossCheck Compliance LLC Added to DBRS Morningstar List
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    White Papers

    • Implementing an Effective Internal Audit Function
    • Building Your Defenses: Compliance Management for First-Line Operations
    • Why Mortgage Companies Should Embrace Internal Audit
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