Representative Engagements

Due to the growth in class action Telephone Consumer Protection Act (TCPA) litigation and settlements, the client engaged CrossCheck to perform a targeted review of its debt collection practices. The engagement covered the client’s internal collection activities and oversight of third-party servicers and collection agents, including review of TCPA and Fair Debt Collection Practices Act (FDCPA) policies and procedures, internal compliance monitoring, and transaction testing. Testing focused on written collections letters and notices for past-due and charged-off accounts, as well as recordings of collections calls initiated manually and through predictive auto-dialing technology. CrossCheck also reviewed recent TCPA litigation to provide useful recommendations as management strengthened its TCPA policies and procedures.