On Wednesday, February 27th, 2019 Jim Shankle, managing director, participated on a panel, Quality Control for Major Operational Risk Areas, at the Mortgage Bankers Association’s National Servicing Conference. The panel identified the top operational risk areas for servicers and recommended how to ensure adequate quality control. These risk areas include vendor management, customer handling and response, ancillary fees, loss mitigation and more. The panel also recommended ways to organize QC and oversight at a time when servicing costs are being scrutinized.
Courses and Guides
- ABA 34th Edition of the Reference Guide to Regulatory Compliance
- ABA 33rd Edition of the Reference Guide to Regulatory Compliance
- MBA Course – Managing Consumer Complaints for Compliance Professionals
Announcements
- CrossCheck General Counsel Appointed as Co-Chair of the Corporate Counsel Committee of American Bar Association’s Business Law Section
- CrossCheck Compliance LLC Strategic Alliance with Gate House Compliance
- CrossCheck Compliance LLC Added to DBRS Morningstar List
